Join us!
Frequently asked questions about returns, refunds, and exchanges
What items are eligible for return?
- Items requested within 30 days of shipment date
- Unused, unworn, and unwashed items
- Full priced items only
- Items in original condition with all tags attached
What items are non-returnable?
The following items are final sale and cannot be returned:
- All sale items
- Baby accessories & gear
- One-of-a-kind / handmade items
- Hair accessories
- All international orders
Can I return an international order?
All international orders are final sale and cannot be returned.
Please note:
- duties and fees are the responsibility of the custome
- Loss or theft is only covered up to $100
- Additional processing time may apply
What if my item is damaged or incorrect?
- Please report any damages, defects, or incorrect items within 10 days of delivery.
- To initiate a claim, use the Return Portal and select the appropriate reason. Our team will follow up with next steps.
- Important: We are not responsible for damage caused by improper care, misuse, or incorrect washing of items.
Can I make an exchange?
Yes! Exchanges can be made in our Return and Exchange Portal for up to 30 days after the shipping date.
Can I modify or cancel my order after placing it?
Orders can be edited, modified, or canceled for up to 1 hour after they are placed.
What are my refund options?
We offer the following refund options:
- Refund to original payment - a $10 shipping/restocking fee will be deducted
- Store credit - no fee; issued after your return is received and inspected. Delivered via email and does not expire.
Please note: Customers who opt-in to Checkout+ at checkout can request a full refund for no fee.
How soon will I get my refund?
Once your return is received, please allow 5-10 business days for your refund to be processed. You will receive a confirmation email once completed.
Additional Policies
- Discount codes cannot be applied retroactively
- There are no exceptions to this return policy
Still have questions?
We're happy to help! Please email us at hi@shopmilkteeth.com and we'll get back to you as soon as possible.