ACCESSIBILITY
We strive to make the Milk Teeth experience inclusive across all touch points.
In developing our website, we've partnered with accessiBe to ensure we are compliant with the WCAG guidelines, as well as worldwide accessibility standards. We consistently run audits to determine if any additional development is required to provide equal opportunity for everyone.
Please reach out at hi@shopmilkteeth.com if there's anything additional we can do to service your particular needs.
Frequently asked questions about returns, refunds, and exchanges
What items are eligible for return?
- Items requested within 30 days of shipment date
- Unused, unworn, and unwashed items
- Full priced items only
- Items in original condition with all tags attached
What items are non-returnable?
The following items are final sale and cannot be returned:
- All sale items
- Baby accessories & gear
- One-of-a-kind / handmade items
- Hair accessories
- All international orders
Can I return an international order?
All international orders are final sale and cannot be returned.
Please note:
- duties and fees are the responsibility of the custome
- Loss or theft is only covered up to $100
- Additional processing time may apply
What if my item is damaged or incorrect?
- Please report any damages, defects, or incorrect items within 10 days of delivery.
- To initiate a claim, use the Return Portal and select the appropriate reason. Our team will follow up with next steps.
- Important: We are not responsible for damage caused by improper care, misuse, or incorrect washing of items.
Can I make an exchange?
Yes! Exchanges can be made in our Return and Exchange Portal for up to 30 days after the shipping date.
Can I modify or cancel my order after placing it?
Orders can be edited, modified, or canceled for up to 1 hour after they are placed.
What are my refund options?
We offer the following refund options:
- Refund to original payment - a $10 shipping/restocking fee will be deducted
- Store credit - no fee; issued after your return is received and inspected. Delivered via email and does not expire.
Please note: Customers who opt-in to Checkout+ at checkout can request a full refund for no fee.
How soon will I get my refund?
Once your return is received, please allow 5-10 business days for your refund to be processed. You will receive a confirmation email once completed.
Additional Policies
- Discount codes cannot be applied retroactively
- There are no exceptions to this return policy
Still have questions?
We're happy to help! Please email us at hi@shopmilkteeth.com and we'll get back to you as soon as possible.